Frequently Asked Questions

Fish oil, probiotics, and soft chews can be affected by air, light, heat, and moisture over time. Better packaging helps protect product quality, texture, taste, and freshness until serving.

BOV stands for Bag on Valve. It is an airless spray system where the fish oil stays inside a sealed inner bag. When you spray, pressure pushes the oil out without pulling air back into the bag. This helps keep air away from the fish oil during daily use.

A regular pump bottle can let air in every time you dispense. Over time, repeated air exposure can affect freshness and quality, and a stronger fishy smell may develop. Our BOV spray is designed to help keep air away from the oil during daily use. This helps protect freshness and keep the smell cleaner throughout use.

Nitrogen flushing replaces some oxygen inside the individual chew packet before sealing. Nitrogen is an inert gas that does not react with the ingredients. This helps reduce oxygen exposure and helps protect freshness, softness, taste, and active ingredient strength until serving.

Fish Oil Spray: Store it at room temperature, away from direct heat and light, and use it before the best-by date on the package.

Soft Chews: Each chew is individually sealed, so opening one only affects the chew you are using. The rest remain sealed until you open them, which helps protect freshness until serving.

Fish oil can lose freshness when exposed to air, light, and heat over time. A stronger fishy smell can be one sign that fish oil freshness has declined. FAM Pets uses airless Bag on Valve spray packaging to help keep air away from the oil during use.

Start with the Fish Oil Spray. It supports skin, coat, joints, and daily omega-3 wellness for both dogs and cats. It is also the easiest to introduce since you simply spray it on food. If your dog needs extra mobility support, add Hip & Joint Chews. For digestive support, add Probiotic+ Chews.

Both are omega-3 fish oil formats. The Spray is best for daily use at home because you can spray it directly onto wet or dry food. The Sticks are single-serve packets that are best for travel, daycare, picky dogs, or easy pre-measured feeding.

Yes. The Fish Oil Spray is made for both dogs and cats. The Fish Oil Sticks are also an omega-3 fish oil format, but each stick is a 5 mL serving, which is best suited for dogs. For cats, the omega-3 spray is usually the better choice. The Joint Chews and Probiotic+ Chews are currently formulated specifically for dogs. Always follow the dosage instructions on the label. If your cat has specific health conditions, consult your veterinarian before starting any new supplement.

Each stick contains a 5 mL serving, which is best suited for dogs. The fish oil formula itself is fine for cats, but cats usually need a smaller amount. For most cats, our omega-3 spray is the better choice because it allows a smaller, adjustable serving.

Spray directly onto your pet's food. Start with a small amount and gradually increase to the full daily serving. General label guide by weight:

• Up to 20 lbs — 1/2 tsp, about a 1 second spray
• 21 to 40 lbs — 1 tsp, about a 2 second spray
• 41 lbs and up — 2 tsp, about a 4 second spray

One second of spraying is about 1/2 tsp. You can split the serving between morning and evening meals.

Yes. Our supplements work well together. Fish Oil + Joint Chews is a popular combination for dogs with mobility issues. Fish Oil + Probiotic+ Chews can support skin, coat, and digestive health as part of a daily routine. For the complete routine, check out our bundles. Always introduce one new supplement at a time (1–2 weeks apart) so you can monitor your pet's response.

For about a one month supply, choose:

• 30 count: dogs up to 25 lb
• 60 count: dogs 26 to 75 lb
• 90 count: dogs over 75 lb

A larger pouch will last longer for a smaller dog. Always follow the feeding guide on the package.

Offer the chew whole first. If your dog is unsure, break it into small pieces while it is still inside the wrapper. Then open the wrapper and give the pieces by hand or sprinkle them over food. Start with a small piece and give your dog time to get used to it.

Yes. The Omega-3 Fish Oil Spray is made for dogs and cats. For cats, the spray is usually the better choice because you can give a smaller, adjustable serving directly on food. Always follow the product label, and ask your veterinarian if your cat has any health conditions.

Serving depends on your dog's weight. As a general label guide: up to 20 lbs is about 1/2 tsp (a 1 second spray), 21 to 40 lbs is about 1 tsp (a 2 second spray), and 41 lbs and up is about 2 tsp (a 4 second spray). Start with a small amount and increase gradually to the full daily serving.

EPA and DHA are the two main omega-3 fatty acids found in fish oil. They are the omega-3s pet parents usually compare when choosing a fish oil for skin, coat, joint, and daily support.

A shared jar is opened many times. Each opening can let in air and moisture. We wrap each chew on its own, so the rest stay sealed. This helps protect freshness, softness, and taste.

We chose a strong wrapper for better protection. Some customers have told us it can be firm to tear. We are working on an easier-to-open wrapper for our next batch.

Results vary by pet, age, and condition. Some pet parents notice changes within a few weeks of consistent use, while others may take longer. General areas where pet parents may notice a difference over time:

• Coat and skin: May look shinier or feel softer with regular omega-3 support
• Joints: Hip & Joint Chews help support normal mobility and joint function
• Digestive health: Probiotic support may help with stool quality and gut balance
• Daily routine: Daily use helps you keep a consistent routine and judge whether the product is right for your pet

Consistency matters. Daily use gives the supplement the best chance to support your dog.

Senior dogs can use FAM Pets products when used according to the label. For puppies, pregnant pets, pets with medical conditions, or pets taking medication, check with your veterinarian before starting any new supplement. Our soft chews are formulated for adult dogs.

Side effects are uncommon but some pets may experience mild digestive adjustment when first starting omega-3 supplements. Starting with a lower amount and increasing gradually over one to two weeks can help. If your pet has allergies to fish or any health conditions, consult your veterinarian before use.

Fish oil at high doses may have a mild blood-thinning effect. If your dog is on blood thinners, NSAIDs, or has a surgery scheduled, consult your veterinarian before use. For most healthy dogs, our supplements at recommended doses are generally well tolerated, but when in doubt always check with your veterinarian.

Fresh fish oil often has a milder smell than fish oil that has been exposed to air for a long time. FAM Pets uses airless Bag on Valve spray packaging to help keep air away from the oil during daily use, which can help protect freshness and keep the smell cleaner.

Standard shipping: 3–7 business days across Canada and the US.

Free shipping is available in Canada and the United States when the cart subtotal after discounts is $33 or more in the local market currency. The same rule applies to one-time orders, bundles, and subscriptions. Orders are processed within 1–2 business days, and tracking is sent by email.

We offer a 90 day money back guarantee. If you are not satisfied, review our refund and guarantee policy, then contact us within 90 days of purchase and we will make it right.

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You'll receive a tracking email once your order ships. You can also track your order anytime at our order tracking page. If you haven't received a tracking email within 3 business days of ordering, contact us at our contact page.

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Choose Subscribe & Save on an eligible individual product page to get it again on the schedule you choose. You save 10% on each delivery. You can pause, skip, cancel, or ask us to help change the products. Free shipping applies when the cart subtotal after discounts is $33 or more.

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You can manage your subscription through your account. If you would like to change your products, quantities, or delivery schedule, contact us and we will help you update it.

A bundle is a fixed group of products bought one time. Its savings are built into the bundle price, so the percentage may be more than 10%. Subscribe & Save is for eligible individual products that are sent again. It gives 10% off each delivery and lets you change the products, amount, or timing. Choose a bundle when the full pack fits your needs. Choose a subscription when you want repeat delivery and more control.

Yes. When you choose Subscribe & Save, 10% is taken off each eligible recurring item. Bundles keep their one-time bundle price. The bundle and subscription discounts do not stack.