Privacy policy
Last updated: May 5, 2026
This Privacy Policy explains how FAM Pets Inc. and its related entities, including FAM Pets USA LLC where applicable, collect, use, disclose, and protect personal information when you visit fam-pets.com, purchase our products, contact us, subscribe to our emails or SMS messages, leave a review, or otherwise interact with FAM Pets.
In this Privacy Policy, “FAM Pets,” “we,” “us,” and “our” refer to FAM Pets. “You” and “your” refer to customers, website visitors, subscribers, and other individuals who interact with us.
By using our website or services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our website or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements, or privacy practices.
When we make changes, we will update the “Last updated” date above.
Information We Collect
We collect personal information that you provide directly to us, information collected automatically through our website, and information we receive from third-party service providers.
Information You Provide to Us
This may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation information
- Account information, if you create an account
- Customer support messages
- Product reviews, testimonials, photos, videos, or other user-generated content
- Marketing preferences, such as email or SMS subscription choices
Information Collected Automatically
When you visit our website, we may automatically collect information such as:
- Device information
- Browser type
- IP address
- Pages viewed
- Products viewed
- Referring website
- Shopping behavior
- Approximate location based on IP address
- Interaction with emails, ads, or website features
We may collect this information using cookies, pixels, web beacons, analytics tools, advertising tools, and similar technologies.
Information From Third Parties
We may receive information from third-party providers that help operate our business, including:
- Shopify
- Payment processors
- Shipping and fulfillment partners
- Email and SMS marketing platforms
- Analytics providers
- Advertising platforms
- Customer review platforms
- Fraud prevention tools
- Customer support tools
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Accept payments
- Arrange shipping and delivery
- Send order confirmations and tracking updates
- Provide customer support
- Handle returns, refunds, and replacements
- Manage your account
- Send marketing emails or SMS messages, if you subscribe
- Show relevant advertising
- Improve our website, products, and customer experience
- Analyze website performance and customer behavior
- Prevent fraud and protect our business
- Comply with legal, tax, accounting, and regulatory obligations
- Enforce our policies and terms
Email and SMS Marketing
If you subscribe to our email or SMS list, we may send you promotional messages about FAM Pets products, offers, education, product launches, and related updates.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.
You can opt out of SMS messages by following the instructions in the text message, such as replying STOP, where available.
Even if you opt out of marketing messages, we may still send you non-promotional messages related to your orders, account, returns, refunds, shipping updates, or customer service requests.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember your preferences, analyze website traffic, improve performance, personalize your shopping experience, and support advertising.
Cookies may be used by us or by third-party service providers, including Shopify, analytics providers, and advertising partners.
Most browsers allow you to remove or reject cookies. However, blocking cookies may affect how our website functions.
Advertising and Targeted Marketing
We may work with advertising partners to show you relevant FAM Pets ads on other websites, apps, or platforms.
These partners may use cookies, pixels, or similar technologies to collect information about your activity on our website and other websites.
Under some U.S. state privacy laws, this type of activity may be considered “sharing” personal information or “targeted advertising,” even though we do not sell your personal information for money.
You may contact us at happy@fam-pets.com to ask about your privacy choices or to request that we limit certain advertising-related uses of your personal information, where required by law.
How We Share Personal Information
We may share personal information with trusted third parties who help us operate our business, including:
- Website and ecommerce platform providers
- Payment processors
- Fulfillment and shipping partners
- Customer support providers
- Email and SMS marketing providers
- Analytics providers
- Advertising partners
- Review platforms
- Fraud prevention and security providers
- Professional advisors, such as accountants, lawyers, or insurers
- Government authorities, where required by law
We may also share information in connection with a business transaction, such as a merger, acquisition, financing, restructuring, or sale of business assets.
We do not sell sensitive personal information. We do not knowingly use sensitive personal information to infer characteristics about you.
Payments
Payments are processed by third-party payment providers.
We do not store full credit card numbers on our own servers.
Payment information is handled by our payment processors according to their own privacy and security policies.
Shipping and Fulfillment
We share the information necessary to deliver your order with shipping carriers, fulfillment partners, and related service providers.
This may include your name, shipping address, phone number, email address, and order details.
Product Reviews and User-Generated Content
If you submit a product review, testimonial, photo, video, or other user-generated content, that content may be displayed publicly on our website, marketing materials, advertisements, social media, or other promotional channels.
Please do not submit information that you do not want made public.
By submitting user-generated content, you give FAM Pets permission to use that content for business, marketing, and promotional purposes, unless prohibited by law.
Third-Party Websites and Links
Our website may contain links to third-party websites, apps, or platforms.
We are not responsible for the privacy practices, content, or security of third-party websites.
Please review their privacy policies before providing personal information.
Children’s Privacy
Our website and services are not intended for children.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Data Security
We use reasonable administrative, technical, and physical safeguards to help protect personal information.
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.
Data Retention
We keep personal information for as long as reasonably necessary to:
- Provide our services
- Fulfill orders
- Maintain business records
- Resolve disputes
- Prevent fraud
- Comply with legal, tax, accounting, and regulatory obligations
- Enforce our policies
The length of time we retain information depends on the type of information and why it was collected.
Your Privacy Rights
Depending on where you live, including if you are located in Canada, California, or another U.S. state with applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent, where processing is based on consent
- Opt out of marketing communications
- Opt out of certain targeted advertising or data sharing, where applicable
- Request information about how your data is used or shared
- Request a copy of your personal information, where applicable
These rights may be subject to legal exceptions.
To exercise your rights, please contact us at:
We may need to verify your identity before responding to your request.
Canada Privacy Rights
If you are located in Canada, we collect, use, and disclose personal information in accordance with applicable Canadian privacy laws.
You may request access to or correction of your personal information, withdraw consent where applicable, or ask questions about our privacy practices by contacting us at:
California and U.S. State Privacy Rights
If you are a resident of California or another U.S. state with applicable privacy laws, you may have additional rights regarding your personal information.
These may include rights to know, access, correct, delete, or opt out of certain uses of personal information, subject to applicable legal limitations.
We do not knowingly sell personal information in exchange for money. However, some advertising or analytics activities may be considered “sharing” or “targeted advertising” under certain U.S. privacy laws.
To submit a privacy request, contact us at:
International Customers
FAM Pets serves customers in Canada and the United States.
Your personal information may be transferred, stored, or processed in countries outside your province, state, or country of residence, including Canada and the United States.
By using our services, you understand that your information may be processed in locations where privacy laws may differ from those in your jurisdiction.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:
FAM Pets Inc.
160 - 12417 Number 2 Road
Richmond, BC
V7E 6H7
Canada
Email: happy@fam-pets.com
Phone: 604-227-0606