Refund policy

We want you and your pet to love FAM Pets.

If you are not satisfied with your order, you may request a refund or replacement within 90 days of purchase.

90-Day Money-Back Guarantee

Try FAM Pets risk-free.

If you and your pet do not love your product, contact us and we will make it right with a refund, replacement, store credit, or another solution, depending on the situation.

No hassle. No stress.

Who Is Eligible

This policy applies to purchases made directly from fam-pets.com.

If you purchased FAM Pets from Amazon, Chewy, Walmart, a retail store, or another seller, please contact that seller first. Their return and refund policy may apply.

We may still help where possible, but refunds for third-party purchases may need to be handled by the original place of purchase.

How to Start a Return or Refund

To request a refund or replacement, please contact us at:

Email: happy@fam-pets.com
Phone: 604-227-0606

Please include:

Your order number
The product purchased
The email address used at checkout
A brief reason for your request

This helps us review your request quickly.

Refunds

Once your request is approved, your refund will be issued to the original payment method.

Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the issue was caused by FAM Pets or unless required by law.

Replacements

If your product arrived damaged, defective, incorrect, or there was another issue with your order, we may send a replacement at no additional cost.

Replacement eligibility is reviewed case by case.

Return Shipping

In many cases, we may not require you to ship the product back.

If a return is needed, we will provide return instructions by email.

Please do not send products back without contacting us first.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at happy@fam-pets.com.

Please include your order number and photos of the product, packaging, and shipping box if possible.

We will review the issue and help make it right.

Final Sale Items

Gift cards, promotional samples, free products, giveaway items, and products marked as final sale are not eligible for refunds unless required by law.

Abuse of Policy

Our 90-day guarantee is designed to give customers confidence when trying FAM Pets.

FAM Pets reserves the right to refuse refunds, replacements, or store credit if we believe the policy is being misused, abused, or used for excessive or repeated claims.

Contact Us

For return or refund questions, please contact us at:

FAM Pets
Email: happy@fam-pets.com
Phone: 604-227-0606
Address: 160 - 12417 Number 2 Road, Richmond, BC V7E 6H7, Canada

Thank you for choosing FAM Pets. We are here to help make it right.